Shipping
Provide free shipping by Air Parcel Post. That is why you can enjoy free shipping and great discount offering here in ugglover.com without any Tax. Save more money now enjoying real brand new quality.
If you need urgently, you can choose other shipping method. Such as DHL, UPS, TNT, EMS. The shipping freight is not free, should be paid by buyer.
Your order will be confirmed in 24 hours and preceded in 48 hours. Shipping by Air Parcel Post, about 15-25 business days to your destination normally. If ship by DHL, UPS, TNT, EMS, about 5-7 business days to your destination normally. We do not process your order on weekend or holidays. Allow an additional 1 to 2 business days for weekend orders.
Order Tracking
When you get the tracking number, please track it in 2-3 days. Since the shipping company not update the information immediately. Use different shipping method, use different website to track. More details about tracking website, please follow the below.
Air Parcel Post: http://intmail.183.com.cn/ (The tracking website language only in Chinese, no English. We are sorry to make you inconvenience.)
EMS: http://www.ems.com.cn/english-main.jsp
DHL: http://www.dhl.com/splash.html
UPS: http://www.ups.com/
TNT: http://www.tnt.com/
Return & Exchange policy
We are committed to your complete satisfaction. You must contact us with your Order ID before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
If you receive incorrect size, incorrect models or defective products within 7 days from the day you received the products,in this case ,please take the photos and email to us, when we confirm that, You will be accepted exchange or refunded, and we will be responsible for the shipping cost.
If the goods shipped out comply with your order information, but you want to exchange or refund, in this case, we accepted, but you should be responsible for the return and reshipping cost.(All returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable)
The items will be delivered back after 2 or 4 times attempted delivery. If you still need a reshippment, then please assure that you will be responesible for delivery cost.
Before sign for the mailing, make sure that mailings are not damaged or the items in line with the actual weight, you can sign with unanimity. If you found the items are damaged after sign for, ugglover.com will be responsible for nothing. If the mailing is taken by others, please contact to the local post office promptly, and you can be retrospective effect to the local post office for the lost mail.
Order Cancellation
Cancellation of an order after the order has been dispatched,which will incur cancellation fee that is 10% of the total order amount. We process all orders within 24 hours, so we are not always able to cancel an order after it is placed. Cancellation requests after the order has been dispatched will be treated in accordance with our Return & Exchange policy.
If you have any questions or inquiry, Please email to our customer service department at sales@ugglover.com or refer to FAQ
Any question from you will be highly appreciated in 24 hours and any order will be solved in 48 hours
